Privacy policy

PRIVACY POLICY

1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA

1.1 We are pleased that you are visiting our website. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website.

Personal data means any information that can be used to identify you directly or indirectly.

1.2 The data controller responsible for the processing of personal data on this website is:

Emma, Sophie & Jack
Auckland, New Zealand
Email: info@emma-sophie-jack.com

1.3 For security reasons and to protect the transmission of personal data, including orders and customer inquiries, our website uses SSL/TLS encryption. You can recognize an encrypted connection by https:// and the padlock symbol in your browser.

2. DATA COLLECTION WHEN VISITING OUR WEBSITE

When you visit our website, certain information may automatically be collected by your browser and our hosting or e-commerce systems. This may include:

  • Date and time of access
  • Browser type and version
  • Operating system
  • IP address
  • Pages visited
  • Technical information required to operate and secure the website

This information may be processed to maintain the security, functionality and stability of our website and to improve the customer experience.

3. COOKIES

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and, where applicable, support marketing activities.

Cookies may include:

  • Essential cookies: Required for the website and checkout to function.
  • Preference cookies: Used to remember settings and preferences.
  • Analytics cookies: Used to understand website traffic and performance.
  • Marketing cookies: Used to provide relevant advertising where applicable and where legally required, subject to your consent.

You can manage cookie preferences through your browser or our cookie settings where available.

4. CONTACTING US

When you contact us by email or through a contact form, we may collect information such as your name, email address, order number and the contents of your message.

We use this information to respond to your inquiry, provide customer support and, where relevant, assist with your order.

5. CUSTOMER ACCOUNTS AND ORDERS

When you place an order or create a customer account, we may collect information necessary to process your purchase, such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number, where provided
  • Order details
  • Payment and transaction information

This information is used to process and fulfil your order, provide customer service and comply with applicable legal and accounting requirements.

6. MARKETING & NEWSLETTERS

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you updates, offers and information about our products.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

Where required by law, we will obtain your consent before sending marketing communications.

7. DATA PROCESSING FOR ORDER FULFILMENT

To process and deliver your order, we may need to share relevant information with trusted service providers, including payment processors, shipping companies, fulfilment partners and technology providers.

We only share information that is reasonably necessary to provide the requested service or fulfil our legal obligations.

8. ANALYTICS & MARKETING SERVICES

Our website may use third-party services such as analytics and advertising platforms to understand website usage and improve our marketing.

These services may include Google Analytics, Meta/Facebook services or other Shopify-supported applications, depending on which services are currently installed on our website.

Where required, these services will only be activated after the appropriate consent has been provided.

9. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights including:

  • Right of Access: Request information about the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate information.
  • Right to Erasure: Request deletion of your personal data where legally permitted.
  • Right to Restriction: Request that processing of your data be restricted.
  • Right to Data Portability: Request your data in a structured format where applicable.
  • Right to Object: Object to certain types of processing, including direct marketing.

To exercise your rights, please contact us using the details below.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes and meeting applicable legal, tax and accounting obligations.

When information is no longer required, it will be deleted or securely disposed of where reasonably possible.

11. CONTACT FOR PRIVACY QUESTIONS

If you have questions about this Privacy Policy, how we process your personal data, or wish to exercise your privacy rights, please contact:

Emma, Sophie & Jack
Auckland, New Zealand
Email: info@emmasophiejack.com